Help Center

How can we assist?

Our dedicated support team is here to help.


Get The Help You Need

Your experience with Ametros is important to us. We strive to provide the most secure and timely support to all of our learners and instructors.

Having trouble getting started?  Please contact your instructor or email us at  We’d be happy to help.

Our Online Customer Support includes:

  • An online response to any reported issue or question within 24 hours during published support hours. Learners and instructors complete the online support form to report an issue or ask a question. Alternatively, you can always email us at
  • We offer 24 hour access to instructor and learner frequently asked questions (FAQs). We provide 24 hour access to instructor and learner simulation support tools.

Hours of Operation:

Ametros Learning Online Customer Support is available:

Monday – Friday, 8am to 6pm EST

Sunday, 9am to 2pm EST